Not sure which wine experience is perfect for you?

We’re here to help!

FAQ

  • We keep the itinerary a surprise to enhance the experience, with each winery hand-selected for its quality and uniqueness. However, if you'd prefer to know in advance, just let us know—we're happy to share the details upon request.

  • Our all-inclusive wine experience packages follow a curated surprise itinerary designed to showcase the best of the region.

    However, if you have specific wineries in mind, our Custom Wine Tour (Driver & Vehicle Hire Only) is the perfect option. We'll provide a luxury vehicle and professional chauffeur to follow your personalised itinerary for the day.

    Want to chat about the best option for you? Contact us here

  • Yes, our all-inclusive wine experience packages include lunch and tastings as part of the total price.


  • We are fully licensed, allowing you to enjoy alcoholic beverages during your journey in our vehicles in accordance with local regulations.

  • We offer a premium fleet of luxury vehicles, including sedans, SUVs, people movers, large vans, and midi coaches—perfect for any group size. 

    Every vehicle is professionally detailed and comes with complimentary bottled water, mints, and customizable audio options to ensure your comfort.

    View our current fleet here: https://doortodoor.com.au/ch/fleet

  • Yes, we provide Mandarin and Cantonese translators for tours at an additional cost.

  • If you cancel your booking you will be charged a cancellation fee as follows:

    More than 48 hours prior to the booking = 50% of the Price (private charter & tours) and standard ‘Point to Point’ transfers will incur no charge if cancelled within 8 hours of booking; or

    Less 48 hours prior to the booking = 100% of the Price.

    If the fees are refundable, we will refund the amount minus the cancellation fee within 14 days of the booking.


    Please see our full cancellation policy here: https://doortodoor.com.au/ch/terms